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Extra Services

Under Settings > Extra Services inside your Pingdom account you can purchase additional services to be added to your subscription. If you purchase an Extra Service it will be added to your monthly or annual bill (depending on which billing cycle you are on).

You can view what Extra Services you have by going to Settings > Subscription in your account.

These are the Extra Services we currently offer:

Autofill SMS Credits
Automatically refill your SMS credits

All our paid subscriptions include a certain amount of SMS credits which is added to your account on a monthly basis. If these run out in the middle of the month, you can with Autofill SMS Credits ensure you don't miss any alerts. By activating this feature, you can configure the system to purchase a specific amount of SMS credits when the credit count hits a certain limit. You set the limit yourself (for example: buy 20 SMS credits when you have 15 SMS credits left) but the amount of SMS credits that can be purchase depends on which subscription plan you are on.

You can see how many SMS credits you have in the menu to the left.

You can de-activate the autofill feature under Settings > Subscription inside your account.

5 Advanced Checks
Allows you to set up more Transaction and Page Speed checks

Depending on which subscription you have, you have the ability to set up a specific number or Advanced checks. An advanced check is either a Page Speed or a Transaction check. If you need to add more than your subscription allows, but you don't want to upgrade, you can purchase a package of 5 Advanced checks to be added to your subscription. Depending on your billing cycle this is either a monthly or annual charge.

You can remove the extra Advanced checks under Settings > Subscription inside your account.

Extra Users

If you have a subscription that allows you to invite Users this Extra Service will be available for you, and allows you to purchase more Users you can invite and set up for alerting or access to the monitoring and reports (only available on Advanced, Professional and Enterprise accounts).

Extra Uptime Checks
Legacy Accounts Only (accounts created before January 2014)

Before January 2014 accounts were able to purchase additional Uptime checks. This feature has been
removed and it is no longer possible to manage this from inside the accounts. Legacy accounts who need to manage the extra uptime checks they have can reach out to the support team for help on this page.

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