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Moving to a Simplified Pingdom Alerting Experience

In a step to improve our service, we have decided to deprecate the BeepManager system and migrate all customers to our new alerting system. The new alerting system was introduced to new customers already back in June 2016, but people still on the old system will now be migrated over.

The migration has already been started for those customers who aren't affected by the alerting change (not having set up any alerting), and for those who are affected a migration wizard will be available (from within My Pingdom, not in your office...) from May to guide you through the migration process. You will also receive an email before this, informing you further of the change and what will happen.

The new system is very similar to Basic Alerting which currently is available on all account created before June 2016, but with some differences. Therefore this article will focus mostly on the change for those using BeepManager today, as those will notice the biggest change.

You might wonder why we have made the decision to move from BeepManager to a new alerting system, but there are good reasons and we've added some new features to make the change easy and as feature full as possible.

Complications of running 3 different alerting systems at the same time.

We currently have two different alerting systems available in what is now Pingdom Legacy accounts (those who signed up before June 27th 2016), which not only causes confusion with how to set up and configure alerting, but also complicates things behind the scenes. Moving away from having two different systems, to having one will allow for easier setup and overview of who will receive alerts and how.

Incident management is not for Pingdom

Focus on "going back to the basics" of Pingdom, to focus more on our core feature that is monitoring, and moving away from incident management. We want to instead improve the monitoring features today, leave the alerting more simplified like in the old days (but with some modern touches, of course). We believe this will allow us to give you a better service overall.

Stability and scalability

Plain and simple stability. The alerting service, when moved over to one single system, will become more reliable and more easily managed to again provide you with a better service. Not having several systems to maintain and having a more robust but somewhat simpler system is scalable.

The interface will also receive a facelift and performance improvement to go with the new alerting system.

New Features

We've added Teams and Alert Importance. What these features add is the ability to have multiple users/contacts in one or several teams, making alerting setup and management to different people a breeze.

In addition to this we've added the ability for each user/contact to have alert importance, you might have checks that are not critical where an email is enough, but other mission critical sites needs mobile, email and sms alerts. Change the setting in each user, then define the importance in the checks.

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