With Visitor Insights (RUM) you can track the actual performance experience of all visitors to your website. It’s also possible to see if there is a difference for users in certain regions or using a certain type of browser.
It not only allows you to see how much time it takes for each user to load your website, but it also shows you what is taking time to load by splitting up the load time in different categories (Network, Backend, Frontend) and which parts of these categories are causing it to take long to load (e.g. DOM Processing or DNS). RUM can help you get a clear view on which browser, region or device is having problem viewing your site and spot negative trends.
See this blog post for a more detailed breakdown of the states and what they mean.
You can also find a Wordpress plugin and a bookmarklet to use on our downloads page.
How to add Real User Monitoring (RUM)
How Pingdom collects the data
- The Navigation Timing API is used for newer browsers that support it (e.g. IE9+, Chrome and Firefox 10+).
- For browsers that does not support the Navigation Timing API, we utilize Episodes.
Does Real User Monitoring capture any type of PII (Personally Identifiable Information)?
No, we do not collect any PII-data and we don’t store IP-addresses (yes, we use the IP-address to determine which country the visitor is from, but it’s not stored). All data collected is merely that from the browser.
Are there any additional scripts downloaded?
Response time difference between Real User Monitoring and Uptime Checks
This means that it is to be expected that your RUM monitoring will almost always display higher load times than your HTTP check’s response time.
Difference between RUM and Google Analytics
Our Real User Monitoring is much more focused on performance than Google Analytics, and many other sales/site usage oriented Web Analytics tools. This means that in RUM, you will see how your site performs, how the user experience is for your site and what is slowing your site down, while in Google Analytics you’ll see things like traffic sources and how users navigate around your site.
Moreover, Google Analytics' performance data is sampled data, which means that there are a lot of page views not included in the reports. Pingdom's Real User Monitoring does not sample data, and therefore includes a lot more data.
We've also spent a lot of time working on the interface for our Real User Monitoring product, to show the performance data available to you in the best possible way. For example, you can show median load times instead of average load times. This is important, as RUM data comes from real users, with a lot of variations in the results, and as such a median can give a better idea of how your site actually performs
In other words, Real User Monitoring is the perfect complement to your other web analytics tools.