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Basic Alerting

Note that this is available on Pingdom accounts created before 27th June 2016. If you signed up recently your alerting setup is described here: Alerting Setup


Basic Alerting

If you are a small business or private customer you might be looking for simple UP/DOWN alerting instead of our more advanced Incident Alerting system. Well, look no further! Here’s a guide on how to best setup Basic Alerting for the checks in your account.

Contacts

The first thing you’ll wanna do is setup Contacts for alerting. The Contact is where you add the email address or phone number you want to receive notifications to whenever your website goes down.

Go to Alerting > Contacts in the menu. On the Contacts page you can either edit an existing Contact, or add a new one.

The only required thing to add to the Contact is a name for it, but other than that you can add an email address and mobile phone number for alerting to this page and save the settings.

 

 

The only required thing to add to the Contact is a name for it, but other than that you can add an email address and mobile phone number for alerting to this page and save the settings.

Setting up Alerting

 
The next thing to be done is to go into each individual Uptime check you wish to be alerted for in case of an outage, and configure the alerting settings for each one individually.

Select Basic Alerting, and then click on the Contact you wish to alert as well as the ways to alert them. The reason you do this on a check to check basis is so that you can have different configurations for each check if needed.

Then you need to select when you wish to be alerted for the outage. With very critical services, you might want to get alerted Immediately. You can also set it to after 1 minute, 2 minutes, etc. We normally recommend having an alert delay of 5 minutes to ensure the service is actually down before sending you an alert (and just not experiencing temporary timeout issues)!

Then you can select to resend the alerts at an interval up till 4 times after the initial alert. This is set up by selecting how many downcycles the system should wait before resending the alert. 1 Downcycle is equal to the check interval times the “when down, alert after”-time. So, if the check interval is 1 minute, and you are to be alerted after 5 minutes, 1 downcycle is 5 minutes.

Last but not least you need to decide if you wish to be alerted when the check goes up or not. Just tick the box if you want to, and leave the box unticked if you don’t want alerts when the service is back up.



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