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Invoice design changes and new sales tax for some

In early June Pingdom will start to roll out a new billing back-end system. This will not impact your account or charges to Pingdom in any way, it's simply a design change in both how the invoices look and the subscriptions page in my Pingdom.

  • If your state has sales tax, it will be automatically added to the invoice (non profit organisations please contact support for this to be removed)
  • You'll have a new easy page for all your subscription and invoices
  • You can still pay invoices online and download invoices
  • Your card details will continue to be as secure as always

For most customers who pay with credit card there is no change at all, your card details are still secure and handled by our credit card processor the same way as before. The credit card statements will look exactly the same as now. Invoice/wire-transfer payments for Professional and Enterprise level customers will also continue to the same details as previously.

New email design

The email confirmation you receive will look a bit different, and the invoices will be hosted externally by Chargify, the service we use for receipts and invoices right now.

From: success@pingdom.com <success@pingdom.com>
To: Your Billing Email Address <billing@company.com>
Subject: You have a new Pingdom invoice!
Hi There,

Please see below for link to your Pingdom invoice

https://www.chargifypay.com/invoice/<token>

Your Name
Invoice Date: Day Month Year
Invoice Number: Number
Total Amount: 
Amount Due: 
If there is an unpaid balance, your credit card requires an update:

Thank you for using Pingdom for your uptime monitoring needs.
As always, if you have any questions please don't hesitate to contact
success@pingdom.com.

Best regards,
The Pingdom Team

www.pingdom.com/contact

Business hours:
08:00 - 20:00 UTC
3:00 a.m. - 3:00 p.m. EST
12:00 a.m. - 12:00 p.m. PST

SolarWinds North America, Inc. FEIN: 73-1559348

Design changes in my Pingdom

In my Pingdom the Subscriptions page will give you an easier and better overview of your account and any extra services you might have enabled.

Instead of having 6 (!) different pages it'll be a one stop shop for all your subscription, invoices and payment details.

It will look like this:

My_Pingdom.png

 

To make sure everything goes smoothly we're rolling this out in stages, so you'll get the new subscription page, but maybe not right away.

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